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Once we receive your return, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.

The refund time period for different modes of payments is provided below.

Payment Received by Refund Time-frame
After the return is received by Kaapi Solutions
Credit Card/ Debit Card 3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via DD or online mode only in exceptional cases.

For order Fulfilled by Kaapi Solutions:

  1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
  2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated. (DD Charges ???)

Note: Refunds cannot be processed to third-party accounts. The name on your Kaapi Solutions account should match with the name of the bank account holder.

Note: Once a Refund is issued, Kaapi Solutions will notify you by an e-mail.

Shipping Cost Refunds

  1. For Fulfilled by Kaapi Solutions, shipping return cost would be born by buyer .
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